Return Cancellation Policy

Customer first. Satisfaction always.

If you don't agree with all the terms and policies, please do not use the website, product, information and service as part of your own free choice. Usage implies acceptance.

 

In the unlikely event that you encounter any issues with our product that prevent it from functioning as intended and described, we offer a comprehensive reimbursement guarantee.

 

Requesting a Refund

Our No Question Asked Refund Policy After Purchase.

We are so confident that you will definitely benefit from our products, we offer a 14-days no-questions-asked refund policy.

If you don’t like our product when you receive it, we will be happy to offer you a refund within 14 days (less shipping, tax and credit card gateway charges) of your original purchase.

However, we might invite you to suggest to us how to improve ourselves while refunding. Also, we would really appreciate it if you give insights on what made you ask for a refund to help us improve our customer experience.

 

Please review the refund and cancellation policy below to determine eligibility. 

All refunds and cancellation require return authorization codes via the help-desk link only.

For a refund/ cancellation/ issue related question, contact: soulnaturehealthcare@gmail.com.

 

Points you should consider for refund:
We consider a refund within 14 days of purchase on a case-by-case basis and don’t offer unconditional refunds.

Refunds may only be issued within 14 days of the purchase date after due confirmation to the support ticket resolution for refund. After 14 days of order placment no refunds can be processed.

Due to the increases of frauds in the industry (purchase a product and then request a refund to get the product for free).

Refunds will be processed directly to the original payment method used for the purchase at our discretion.

 

Refunds are granted for some specific cases:

- We will process your refund as soon as we’re able to within 10 days by reversal of charges (less tax and a shipping handling cost of 15%).

- In some cases, we might ask you for the opportunity to resolve the issue for your satisfaction.

- We may refuse to refund clients who act in bad faith or misuse the services.

- Refunds do not apply to discounted products, upgrades or renewals.

Note: The Customer, needs to request for our official support ticket through the help desk only. Please include your order number and provide a brief description of the issue you are facing with the product.

We always try our best to solve such issues for our customers and will surely issue a refund if we fail to help the Customer resolve them.

 

Refund will NOT be granted if:

We have the right to refuse a refund if we determine, at our sole discretion, that the product has been used, or if the refund request is made after the 14-day refund window.

Furthermore, we do not offer refunds for customized or personalized products. It is also important to note that refunds are not available for products that are functioning as described.

- The Customer doesn’t submit any help support-ticket request and simply asks for the refund after the purchase by email.

- The product is not what the Customer expects. We provide information on products and demos for digital products and are willing to answer any presale questions. So the Customer should spend some time doing their own research and ask questions to clear any confusion before purchase.

- The Customer he/ she opens the product, air tight bottle seal is tampered with and then doesn’t want to use the product after all due to change of mind. This is construed as a used product by the customer, thus non- refundable or reusable by anyone else.

- We do not refund if the product has been purchased on discount with voucher or coupon.

- The 14-days refund period after the delivery date has passed.

 

Policy for Automatic Payments

All of our products and some extensions require renewal of discounted subscriptions/ treatment plans every year, but you can choose whether to renew your subscription or not.

We suggest renewing your subscriptions because we are always improving our products and releasing new updates. A valid subscription is required for receiving updates and discounts.

 

Physical Products / Materials Return Policy

Individuals who purchase materials/products are subject to the following policies. For Bulk Orders / Bookstores (Materials Return) see section below:

• Products returned within 15 days of delivery date receipt by customer are eligible for a return.
• Exchanges of products are not permitted. Soulnature does not offer partial refunds.
• Materials are returned in good condition. Products have to unused and bottle/ blister seal of health products are not opened or tampered.
• If a digital learning program includes a voucher or live education product that has been used, the study program is not refundable (see voucher and live education policies below).
• Good condition is defined as being undamaged, unused and able to be re-sold without any issue (i.e in the same condition it was provided to the buyer).
• The determination of any returned items' condition will be ultimately determined by Soulnature, solely.
• If the item(s) are not returned in good condition, a 20% restocking fee deduction will apply, which is applied to the total full cost of the product, program or materials (excluding sales tax and shipping costs), regardless if paid in full or through a full or partial payment plan.
• Shipping charges related to returns are non-refundable. Soulnature is not responsible for shipping charges related to returns or refunds. The costs associated with shipping a product back to Soulnature or from refusing a delivery of the order shall be deducted from any refund or if unpaid by the buyer.
• GST/ VAT charged is non-refundable as it is paid and deposited with the tax authorities on a monthly basis. We have no mechanizm to re-claim tax back refunds/ adjustments from the government.

 

Digital Courseware/ eBooks Return Policy

Unused online courseware and subscriptions to courseware are eligible for a refund within 15 days of purchase, unless explicitly ineligible per the product page.

Electronic versions of books (eBooks, tools, audiobooks, etc.) are non-refundable unless included in a complete Soulnature Study Program (see Study Learning Program and Physical Products/ Materials Return Policy above).

 

Voucher Coupon Return Policy

Buyers who purchase a product that includes a voucher/ discount coupon are subject to the following policies:

We do not refund if the product has been purchased on discount with voucher or coupon.

So, if you are buying any product on discount or when an offer campaign is going on, please make sure you are agreeing with the policy of not getting any refund for that purchase. In such a case, the decision of the Sales & Support team is final.

• Vouchers may not be refunded separately from the program in which they were included. Programs may only be refunded in full.
• Vouchers that have been redeemed are non-refundable.
• Vouchers are non-transferable.
• Vouchers must be redeemed prior to expiration, within the specified period of time from the date of purchase.
• Extensions are not given on vouchers.
• Individually sold vouchers are non-refundable.

 

Live Education & Support Policy

• Customers who purchase a voucher for live education should refer to Voucher Return Policy above. Live Education & Support components may not be refunded separately from the program in which they were included. Programs may only be refunded in full less VAT tax.
• Customers who purchase and schedule a live education program that is delivered on specific dates (live class, etc.) are eligible for a refund either until 24 hours (Pacific Standard Time) prior to the start date or 15 days after purchase, whichever date/time occurs first.
• Customers who purchase access to study support products such as Facilitated Study Group, Live Q&A Study Session, etc. are eligible for refund 15 days after purchase if sessions were not attended.
• Soulnature will make the Facilitated Study Group & Live Q&A products available for a period of 6 months from the date of purchase. In the event Soulnature terminates those products prior to that date, the customer would be eligible for a refund.

 

Bulk Orders / Bookstores (Materials Return)

Bulk orders are considered to be orders of 5 items or more. Bookstores are businesses that purchase materials for resale. Bulk orders/bookstores are subject to the following policies:

• Printed materials/products returned within 15 days of purchase are eligible for a return.
• There is a 20% restocking fee deducation on all returned items.
• To return your purchase for a refund, please obtain a return authorization code by emailing your request and the original invoice number to soulnaturehealthcare@gmail.com.
• The authorization code must be included on your return; Soulnature will not accept returns unless an authorization code is included.
• Shipping charges incurred by Soulnature and VAT tax paid by buyer related to returns are non-refundable.

 

Cancellation Policy

Buyers can cancel their order by sending an email request within 12 hours of placing the order if it is not already shipped by us or delivered by email.

• Materials and Products are shipped within 24 hours. If they are already shipped, then cancellation is not possible. Alternatively, you may raise a ticket for a refund based on the above mentioned terms.
• Digital products are shipped instantly as downloadable products. There is 'no' cancellation or refund applicable to digital products that are downloaded. If a digital product is damaged, it will be replaced with a fresh digital download delivery.
• Online Courseware products can be cancelled within 24 hours and access will be revoked.

 

Refund - Cancellation Process

All refunds, cancellations and issue resolutions need a support ticket to be raised through the help-desk link only.

 

Refund Processing Timeline

Refunds are made on a weekly basis. Max. 10 days.

The refund that adhere's to the above-mentioned criteria will be processed and the buyer duly informed via the help-desk support ticket assigned number (only).

 

Acceptance of this Policy

When you are placing an order for any of our products, you indicate that you have read this refund policy properly.

This also proves that you agree with and fully accept the terms of this refund policy.

We ask you not to place an order with us if you do not agree with the terms and conditions.

If any of the above criteria is met, then you are eligible for a refund. Please use the support ticket form and we will reply within 2 working days

 

Additional Questions

Have additional questions about our return policy? Please email to soulnaturehealthcare@gmail.com

 

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Legal Information - Updated on 16th November 2025

This statement has been prepared based on provisions of multiple legislations, compliance and privacy best practices.

The above has to be read in conjunction and part of 'All' other terms, policies and disclaimers of this and other associated/ linked site(s). Please see and check updated terms, policy and disclaimer legal links on footer of home page at part of your own responsibility.

This policy relates solely to this website and associated owned web properties links only, if not stated otherwise within this document or other legal links on this site.

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